No Heat? No Cool? Out of Fuel?

Are you having problems with your heating or cooling equipment? Or are you out of propane or heating oil?

Follow our troubleshooting guides below or call us day or night at 343-1363 or 800-530-1363 for service. If you are calling afterhours, our answering system will walk you through the process of notifying one of our on-call technicians or drivers. Our on-call employees will generally return your call very quickly, but during our busiest seasons it may take as long as 30 minutes.

Furnace Troubleshooting

1. Check the settings on your thermostat.
1. Check to make sure that your thermostat is set in the "HEAT" or "AUTO" position.
2. Make sure the temperature control selector is set above room temperature.
3. Check the FAN switch should be set at ON for continuous blower operation or AUTO if you want the blower to function only while the unit is operating.
2. Check breakers.
1. Check the circuit breaker in the circuit breaker box (or electrical panel). Is it in the "ON" position?
3. Check the SSU switch (it looks like a light switch located on the furnace)
1. Check to be sure it is in the "ON" position
2. Check the fuse in the SSU switch by the furnace to insure that it still intact.
4. Be sure that you have changed your filter in the furnace recently.
1. If the system is running but you have not changed your filter, the filter may need to be replaced.
2. An extremely blocked filter can cause your outdoor air conditioner unit to shut down due to lack of proper airflow.
3. Your filter should be changed on a regular basis (depending on the filter type).
Check all return air grilles to make sure they are not blocked by furniture.
• Check all supply air registers to make sure they are open and blowing air. (The return air grilles are normally located on your walls and are wide and flat).
5. Check for exhaust and intake blockage (90% furnaces only).
1. Make sure that snow or other debris are not blocking airflow into or out of your outdoor PVC pipes.
6. Check fuel level (fuel oil or propane).
1. If you are out of fuel and we are your heating oil supplier, call (800) 530-1363 and follow the directions to reach our driver on call.

Air Conditioner Troubleshooting

1. Check the settings on your thermostat.
1. Check to make sure that your thermostat is set in the "COOL" or "AUTO" position.
2. Make sure the temperature control selector is set below room temperature.
3. Check the FAN switch should be set at ON for continuous blower operation or AUTO if you want the blower to function only while the unit is operating.
2. Ensure that your outdoor air conditioning (condensing unit) is running:
   • Check the circuit breakers in the circuit breaker box (or electrical panel), most likely mounted to an outside wall in the back of the house. Are they in the "On" position?
   • Check the outdoor unit "disconnect switch" to make sure it is in the "ON" position. The disconnect switch is located near the outdoor unit. (Typically a grey 8" wide x 16" high x 4" deep box mounted to the wall).
3. Ensure that the blower motor in your furnace is running. (If the thermostat is in the "cool" position, the furnace blower should be running.)
   • If not, check to make sure the on / off switch at the furnace is in the "ON" position
4. Be sure that you have changed your filter in the furnace recently.
   • An extremely blocked filter can cause your outdoor air conditioner unit to shut down due to lack of proper airflow.
   • Your filter should be changed on a regular basis (depending on the filter type).
5. Check all return air grilles to make sure they are not blocked by furniture.
   • Check all supply air registers to make sure they are open and blowing air. (The return air grilles are normally located on your walls and are wide and flat).

1. Check Humidistat. Make sure your humidistat is set to the desired humidity level.
2. Check Pad. Make sure your humidifier pad is free of deposits and is installed properly.
3. Check Damper (for bypass units). Make sure your bypass damper is open for winter operation and shut for summer.